We offer return/replacement of most
products ordered on Malco Modes within 30 calendar days of purchase. Pettipants
or clearance items, under any circumstances, cannot be returned for health
reasons. If you get a defective product, we will replace it or issue a credit
at no cost to the customer.
We only ask that you don’t use the product
and preserve its original condition, tags, and packaging. You are welcome to
try on a product, but please take adequate measures to maintain its condition.
Once we receive the product in an unused
condition, we will issue a refund for the full cost of the item, minus the
shipping and handling, and a 15% restocking fee. Please allow 2 weeks for the
refund to show up on your statement after we receive the item.
To return an item, please contact customer
service at email@example.com to receive a return authorization number.
Then please send the items, a copy of the invoice, the return authorization
number assigned to you, and an explanation of the reason for return to the
Malco Modes Inc
14932 KUYKENDAHL RD,
HOUSTON, TX 77090
Returns that are mailed to us but don’t
follow the above instructions will not be processed. Please contact customer
service for additional questions regarding returns.